Our technology partner

Since ServiceNow® was founded in 2003, the technology has established itself worldwide and is digitizing today's business processes.

ServiceNow® technology is based on workflow-supported automation of processes in the cloud. The ServiceNow® platform itself is the central nervous system that controls, measures and automates all of a company's workflows and processes across departments.

We are the platform of the platforms. We don't need anyone else to lose for us to win.

Bill McDermott, CEO ServiceNow

In Switzerland, more than 200 renowned companies are already using the Now platform. Among them are global players such as Hoffmann-La Roche AG
Novartis, UBS, SwissRe, as well as mid-sized and small companies. Today, ServiceNow® offers automated workflows as well as machine learning, artificial intelligence and chatbots, predictive analytics, and natural language processing.

This cross-organizational mindset leads to leaner and more efficient processes. Employee productivity and satisfaction increases. Satisfied employees are more productive! And at the same time, service quality increases. So the topic of "service" as a driver of corporate success, also pays off on clearly measurable customer and employee loyalty.

In the midst of digital transformation, ServiceNow® delivers a platform that is cloud-based, highly configurable and scalable. Furthermore, ServiceNow® can boast two data centers in Switzerland.

Essential certifications

  • ISO/IEC 27001.2013 Requirements for the establishment, implementation and continuous improvement of a documented information security management system.
  • ISO/IEC 27017:2015 Security state for providers and users of cloud services to create a secure cloud-based environment.
  • ISO/IEC 27018:2014 Guidelines for regulating the processing of personal data in a cloud.
  • SSAE 18 SOC1 and SOC 2 reports Reporting requirements for "Service Organization Control" reports (SOC reports to ensure high quality.

The three dimensions of the Now Platform

The topic of service turns out to be a driver of corporate success, which can not only be clearly measured, but also binds customers and employees more strongly and in the long term.

What principles and components does the Now Platform build on?

In order to live up to the Platform of Platforms claim, all our solutions are based on a robust infrastructure.

Security

Security

The Now Platform is inherently secure and also supports application security and data protection as well as identity and access management (IAM) requirements of our customers.

Operational safety

Operational safety

Redundancy (multi-instance) ensures optimal operational reliability. Two productive instances are always available in two data centers, allowing work to continue during an upgrade. ServiceNow® operates several data centers in Germany and Switzerland, thus offering its customers a high degree of reliability.

Development tool

Development tool

The Now Platform offers a full suite of app development solutions for all types of developers to increase productivity and accelerate deployment. Professional development through standards-based tools and application framework. These support your professional developers in rapid application development.

Integration Services

Integration Services

These enable easy networking of any systems, apps and data with custom integrations or pre-built connectors to popular business apps.

Now Intelligence

Now Intelligence

Now Intelligence provides capabilities based on AI, machine learning, and speech recognition to retrieve information, make predictions, and automate routine tasks.

User-Experience

User-Experience

Through a mobile-first user experience, a self-service portal, and a custom interface, companies simplify communication with their employees, partners, and customers.

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