We advise.

We support companies in their digital transformation by implementing ServiceNow out-of-the-box solutions, including in customer, IT, and HR service management. We ensure efficient and precise implementation so that results can be used immediately.

As experts in process optimization, we implement customer-specific IT solutions based on ServiceNow that are sustainable and efficient - always in close cooperation with you and directly on site. On this basis, we take responsibility for the implementation and effectiveness of the digital solutions.

With AI Agents, ServiceNow offers autonomous AI solutions that proactively identify problems and take on tasks - e.g., in IT, customer service, HR, or sales. We support companies in developing their own agents, introducing them and standard agents in a targeted manner, integrating them securely into existing systems, and automating processes efficiently.

AI Agent Studio: For creating and customizing agents with natural language.
AI Agent Orchestrator: For coordinating teams of AI agents.
AI Agent Fabric: Integration of agents across different data sources and systems.

Components such as AI Voice Agents, AI Web Agents, AI Data Explorer, and AI Lens enable intuitive interaction, data-driven insights, and visual exploration. This is supported by Now Assist, which offers features such as AI Search, contextual responses, text and code generation, and chat experiences. We help you integrate these elements seamlessly into your processes to shape the user experience with AI in your company.

Together with the AI Control Tower, we help organizations operate AI solutions transparently, securely, and in compliance with regulations - with clear governance and comprehensive monitoring.

Base ensures the stable operation of your ServiceNow platform. We respond within your desired response time, fix malfunctions in Arctive functions, and provide ServiceNow support. Every year, we ensure that your solutions are smoothly adapted to new releases - for a permanently reliable platform.

Operations ensures the smooth and proactive operation of your ServiceNow platform. We monitor interfaces, logs, and CMDB, identify and resolve bottlenecks early on, and optimize your processes with Platform Analytics.
Automated testing and incident management ensure consistently stable processes.

Governance ensures that your platform is strategically managed and remains aligned with your business objectives. We develop a suitable governance concept, optimize roles and access rights, and use code reviews to ensure a technically sound architecture that can be maintained over the long term.

Security ensures maximum reliability and protection for your ServiceNow platform. We conduct audits, implement multi-factor authentication, and continuously monitor your instance to identify risks early on and prevent unauthorized access. We follow ServiceNow best practices to provide you with optimal support in securing your platform.