Platform Analytics Services
Join us on the path to efficiency and maximum benefit from your ServiceNow solution thanks to our Platform Analytics Services (PAS). With the upcoming migration to the new platform analytics technology, we offer you the opportunity to focus on your core business while we take care of the technical and procedural transformation for you.
The challenges
Technical complexity
The transition from Core UI Analytics to the new platform analytics solution requires expertise in the new technologies to ensure data integrity and the functionality of dashboards and reports.
Time-consuming revision
In addition to migration, existing analytics assets must be reviewed and, if necessary, adapted. Due to the time pressure to complete the transition by the end of 2025, companies may face the challenge of implementing this step efficiently.
Workflow opportunities
The new platform analytics offer more possibilities - but also changes. This applies to both the use of dashboards and the integration of performance analytics into business processes.
Leaving optimization potential untapped
Without in-depth process analysis and optimization, much of the potential offered by new technologies remains untapped. Companies could miss out on the opportunity to significantly increase their efficiency through modern process mining methods.
What do we achieve with our Platform Analytics Services?
We not only offer you smooth technical migration of your analytics assets, but also accompany you every step of the way to an optimized ServiceNow solution. The focus here is on operational optimizations, which highlight Arctive's expertise thanks to its many years of experience. The approach is consistent, complementary, and seamless.
Holistic step-by-step approach
Migration of analytics assets
We take care of the entire migration of your Core UI reports, dashboards, and widgets to the new platform analytics technology. With our extensive experience, we guarantee a seamless transition that will not disrupt your ongoing processes.
Process support with Performance Analytics
The new platform analytics provide deeper and more detailed insight into your business processes. We help you use the analytics tools in such a way that you not only display data, but also gain valuable insights for your business processes.
Process optimization through process mining
Take full advantage of the possibilities offered by new technologies! With process mining, we analyze your current workflows, identify bottlenecks, and pinpoint areas for optimization. Based on this data, we propose concrete measures to make your processes more efficient and agile.
Migration of your analytics assets
We bring your entire reporting environment up to date by optimizing existing dashboards and seamlessly migrating your core UI reports to the new analytics technology.
Optimizing dashboards
We analyze your existing reports and dashboards and update outdated views - visually, functionally, and in terms of content. In doing so, we focus on the current requirements of your users in order to present your KPIs transparently and reliably.
Seamless integration with the analytics platform
We take care of the entire migration of your Core UI reports, dashboards, and widgets to the new platform analytics technology. With our extensive experience, we guarantee a seamless transition that will not disrupt your ongoing processes.
Process support with Performance Analytics
In addition to pure migration, optimization through performance analytics is key. Through the targeted use of advanced analytics tools, companies gain valuable insights into their business processes.
Measurable performance improvement
In-depth analyses enable better control of processes and the identification of potential for improvement. Clear, uniform metrics and data-driven dashboard logic can be used to increase performance in the long term. In this context, “faster and better” means less time wasted on analysis, more focus on implementation, and a significant improvement in responsiveness in operational processes.
Real-time data visibility
Real-time data visibility gives you direct insights into current patterns and trends, providing an optimal basis for decision-making. Companies can respond more quickly to changes, initiate optimizations immediately, and identify risks at an early stage.
Prozess optimization through Process Mining
A final data-based analysis of the processes allows inefficiencies to be identified and specifically remedied. This leads to a sustainable improvement in performance and increased agility of the company's processes.
Identify inefficiences
Data-based analyses enable rapid identification of process inefficiencies and their targeted elimination. The targeted elimination of such issues leads to significantly improved response times, higher process quality, and a sustainable reduction in incidents.
Visualization of your processes
Visualized processes promote a deeper understanding of operational procedures and help identify bottlenecks and synergies at an early stage. Teams can clearly prioritize optimization potential, better assess effort and impact, and implement targeted, data-driven measures.
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