Secure IT service management based on ITIL lays the foundation for professional IT operation of core processes.
Increasing the efficiency, cost-effectiveness and quality of IT services within an organization is necessary, as well as ensuring a single point of contact.
A reasonable IT service management based on ITIL lays the foundation for the professional operation of IT with the core processes.
Keep your employees productive and happy by ensuring easy access to IT support with ServiceNow® Incident Management to track and resolve issues. Users can contact IT via the web or mobile self-service capabilities, as well as Virtual Agents with NLU functionality.
Machine learning automatically assigns incidents to the correct resolution group for faster resolution. A dedicated serious incident management portal enables rapid problem resolution by connecting the right service recovery teams with the appropriate stakeholders.
With ServiceNow® Problem Management, you can quickly recover services, often preventing problems from occurring in the first place. With a structured workflow for diagnosing root causes and resolving issues, ServiceNow® helps you prevent recurring incidents and minimize the impact of unexpected service interruptions.
Automated workflows enable problem managers to easily document problem environments and resolutions, so IT teams can focus on their work and get more done. A summarized view of incidents and associated changes enables IT to respond and resolve more quickly.
ServiceNow® Request Management delivers employee self-service through a published service catalog, automated workflows, and service level agreements. Mobile capabilities give your employees the freedom to request services from any device at any time - and check that expectations are being met with automated status updates.
Improve customer and employee self-service rates and increase service desk staff productivity with contextual knowledge powered by machine learning.