Quickly identify and resolve business service issues and compliance risks.
Efficient management of costs, performance, security, and capacity of data center infrastructures and services is essential.
ITOM gives you a clear view of your real costs and the evidence you need to manage your internal stakeholders and external providers.
For example, you can view software license usage and identify overspending and underperforming processes - and candidates for automation. We can highlight a sprawl of uncontrolled cloud costs and show you opportunities for consolidation. ServiceNow® ITOM streamlines and reduces your operations management toolkit.
Protecting your data assets from loss, theft or unauthorized access is an operational priority. But if you don't even know your data assets or where they are stored, how can you protect them?
ServiceNow® ITOM helps you quickly identify compliance risks and find ways to address them. We audit and assess compliance across your entire IT estate at every stage of the IT lifecycle - including end-of-life and end-of-sale - as well as common vulnerabilities.
Downtime directly impacts revenue, and prevention is better than cure. You need to be able to see the interaction between services and supporting IT to identify potential failures early.
We can gain deep insight into each business service and the IT that supports it, so you can identify and resolve potential issues earlier.
We can better understand and optimize your business services in terms of IT services.
The more your IT strategy advances, the more your infrastructure shifts to the cloud. Digital transformation requires better insight into infrastructure and applications.
Make your transition to the data-driven enterprise smoother by understanding your current infrastructure and what needs to be in place to support cloud migration. Our solution gives you access to the information you need to improve your sourcing strategy, for example.
Investing in the ITOM platform solves immediate problems and brings long-term benefits through the following simplifications.
Get complete visibility into your resources on-premises and in the cloud. Track changes that occur on premise, in the cloud, and in serverless infrastructure in the Configuration Management Database (CMDB). Establish a stable foundation with accurate data and relationship views for ITSM Change Management, Software Asset Management, Customer Service Management, Security Operations, etc.
Reduce the flood of events generated by monitoring tools using predictive intelligence, such as machine learning techniques to correlate events and create actionable alerts and incidents.
Find the root cause of IT operations issues much faster and reduce Mean Time To Repair (MTTR) by leveraging service mapping and operational intelligence.
The Operator workspace provides a single view where you can see scaled service performance, access associated alerts, and view detailed information on how to resolve issues.
Proactively analyze the performance behavior of your IT infrastructure to spot service degradations. Machine learning intelligence analyzes operational metrics about the IT infrastructure that could cause service outages, both on-premises and in multi-cloud environments. As an add-on application for Event Management, Operational Intelligence is an important preventive component to eliminate service outages.
IT services today can come from anywhere, but still need to be delivered and maintained at the operational level in on-premises and cloud-based environments. The business demands of complex infrastructures with their extensive application dependencies can impact the speed and quality of service delivery.
Optimize operations and extend the power of Now Platform® to accelerate your cloud strategy with an on-demand service environment that improves cloud utilization, reduces costs, automates recommendations, and applies actions automatically. Benefit from right-sizing and shutdown by business hours, see which users are using which resources, and simplify approvals and infrastructure governance to support native cloud environments.