We meet the challenges of Custom-Service Management (CSM) with custom-fit cloud-based technology.
The creation of a high level of customer satisfaction as well as an end-to-end customer experience must be ensured through the efficient and proactive handling of customer concerns and beyond.
Our solution provides the ability to forecast and analyze customers and increase your customer count without disrupting your daily operations.
From customer interaction monitoring to account management mapping, from omni-channel integration to a unified data management platform, our automated customer experience solution allows you to make your digital transformation practical. So you can deliver the service your customers demand.
Well thought-out customer service increases customer satisfaction, boosts customer loyalty and thus secures sales in the long term:
Manage interactions and SLAs, model relationships between accounts, and leverage asset allocation to customers and maintain a 360° view of your customers.
Provide service desk staff with a single view of internal and external customer data to make their jobs easier. Provide your customers with customized portals so they can resolve their issues quickly, while delivering an outstanding customer experience.
Support customers via the web, phone, chat or messaging, email, in person or with the support of virtual intelligent agents. No matter which channel your customers use, you get a unified and consistent picture to provide optimal support.
Manage case flows across teams by digitizing and automating common service processes. This way, customers and internal employees are easily guided through the completion process.
Improve customers' self-service experience by using chatbots. This way, they are always reachable, even when your employees go to sleep.
With machine learning, you can classify and route issues, recommend solutions, and identify trends early.
Increase service desk staff productivity through guided resolution, multitasking, and optimal support with relevant information gathered in a clear workspace.
Automatically route requests and orders to the most appropriate agent based on criteria or affinity to the case. This increases customer satisfaction.