Robust Swisscom portal for the army

The self-service portal for ordering communications services for the Swiss military received two awards in 2015. The portal ensures end-2-end process automation, which maps the army's ordering process all the way to Swisscom's back-end system and automates it with workflow support.

Solution characteristics

  • Self-service portal for the ordering solution of communication services for the Swiss military.
  • End-2-end process automation from ordering by the army to Swisscom's back-end systems.
  • Winner of the ServiceNow® European Innovation of the Year award in 2015.
  • Winner of the SwissICT Award 2015.


Process automation from army ordering to Swisscom's back-end system


of manual work steps through workflow-supported processes


in the handling of army ordering processes.

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