CKW Group worked with us as a ServiceNow® Premier Partner to develop a customized «Self-Service Solution for the Networks Business Unit». We used the Now Platform together with CKW to fully streamline and digitize the processing. Through the portal, notifications and requests can be easily reported at any time, with the intelligence of the solution ensuring that only necessary and valid data is reported. They are then processed by the relevant CKW specialists. In this way, the service for CKW customers has been further accelerated and improved, and transparency has been created over the entire process.