Mainbit Automates IT Procurement with NoCode PDF

Up and Running in Just a Few Hours: Mainbit Optimizes IT Documentation with NoCode PDF.

Company

Mainbit S.A. de C.V. is a leading Mexican IT service provider and technology integrator that supports companies in their digital transformation and provides customized hardware and software solutions as well as on-site services.

Background & Pain Points

Even before the introduction of NoCode PDF, Mainbit’s top priority was providing clear and reliable documents as proof of the services rendered on-site. Documentation is an essential part of Mainbit’s commitment to its customers, as it transparently verifies the work performed and the equipment delivered.

Two of the most important documents in the company’s operations are the so-called “Delivery Receipts” and “Service Reports.” While the Delivery Receipts confirm the receipt of equipment during implementation projects, the Service Reports document the daily activities of technical support.

Before using NoCode PDF, Mainbit relied on a simple, in-house solution to create these documents. However, this solution was visually very limited and offered little flexibility. The design was kept very simple, and it was impossible to achieve the professional look or the advanced formatting capabilities that Mainbit’s customers expected.

Key Facts

  • Reduction in the time required to create and customize document templates from up to 1 week to just a few hours
  • Effortless and error-free generation of extremely lengthy individual documents ranging from 100 to 500 pages in a matter of seconds
  • Reliable processing of thousands of data records across the entire ServiceNow system environment
  • 3 core processes fully digitized (ITSM Incident Management, Request Management, and Field Service Management)
  • 100% error-free PDF documents that strictly adhere to corporate design guidelines

The biggest challenge for Mainbit was not generating documents at all—but rather creating documents that reflected the true quality of its services. The previous solution produced image-based documents that lost quality when printed, resulting in a pixelated and unprofessional appearance. These simply did not meet the quality standards Mainbit wanted to convey to its customers.

In addition to the visual limitations, the team encountered significant functional limitations. Features such as multi-page documents, dynamic tables, headers and footers, and dynamic content were either unavailable or could only be implemented with extreme effort. As the company grew, these limitations became increasingly apparent.

Use Cases with NoCode PDF

Today, Mainbit uses NoCode PDF in ServiceNow to efficiently support the documents mentioned and the associated ITSM processes. When the platform was later expanded to include Field Service Management (FSM), new requirements arose. Today, NoCode PDF plays an essential role in all of these core operational processes and enables Mainbit to generate professional, consistent documents that are fully integrated with the data from its ServiceNow instance in both ITSM and FSM.

High Level of Automation

The decision to adopt NoCode PDF was part of a broader initiative to modernize and optimize Mainbit’s ServiceNow platform. The company undertook a complete reengineering of its processes to increase efficiency, align with best practices, and improve the customer experience. One of the main goals was to significantly improve the quality of documentation.

Mainbit was impressed by NoCode PDF’s features right from the first demonstration. The solution offered the flexibility needed to work with dynamic data while maintaining consistent layouts, headers, and footers—something that had not been possible with the previous solution. The team also appreciated the solution’s versatility: whether working with HTML, Microsoft Word templates, or existing PDF documents, NoCode PDF always provided a way to achieve their goals. Combined with its native scripting capabilities and seamless ServiceNow integration, it quickly became the perfect choice for the company.

After years of limitations, the switch to NoCode PDF felt natural to the team. In no time at all, the team was able to create production-ready document templates. The intuitive design and flexibility made the implementation straightforward. Even when faced with new, subsequent requirements, NoCode PDF flexibly adapted to Mainbit’s growing needs.

NoCode PDF enables us to create dynamic, well-structured corporate documents without the complexity of working directly with HTML. It has significantly reduced the time required to design complex templates compared to the native solution, allowing us to work much more efficiently.

- Everardo Osorio, Senior Developer & Team Leader, Mainbit S.A. de C.V

Performance & High Scalability

As part of its platform modernization, Mainbit introduced new business processes that required significantly more complex documents. One example is the introduction of transfer orders with numerous transfer order lines to comprehensively document every device delivered to customers. This dramatically changed the size of the documents: reports that used to be one or two pages long suddenly grew to 10, 50, 100, or even 200 pages. 

Mainbit was therefore particularly impressed by the outstanding stability and performance of NoCode PDF: even these massive document volumes were handled with absolute reliability. In practice, the system generated PDFs of around 200 pages for individual transactions without any issues - even while simultaneously processing thousands of transactions across the entire system environment. This uncompromising performance and document quality at such an enormous scale is a decisive success factor for Mainbit.

Adaptability & Reliability

For Mainbit, the solution’s flexibility was one of the main reasons for choosing NoCode PDF. In addition to simply enhancing the visual appeal of the documents, the company needed the ability to generate highly dynamic layouts while maintaining a consistent corporate identity on every single page. NoCode PDF enables them to take full advantage of advanced styling.

In addition, the solution offers the ability to work with other document formats in addition to PDF templates, allowing for the creation of professional and well-structured documents regardless of their size. Whether generating a single page or several hundred pages, the formatting remains consistent and meets exactly the high-quality standards Mainbit expects.

During the platform reengineering, Mainbit not only had to successfully test high document volumes but also validate extremely large individual documents with hundreds of pages. The previous solution regularly failed to meet these requirements—resulting in timeouts and system instability.

NoCode PDF reliably delivered outstanding results under the same conditions. Even documents with nearly 500 pages were successfully generated without compromising formatting, quality, or generation speed. NoCode PDF proved to be an absolutely stable and reliable component throughout the entire process.

Technisches Anschlussgesuch im Workspace

NoCode PDF has transformed a manual and time-consuming process into an automated, reliable, and scalable workflow. This allows our team to focus on value-added activities instead of wasting valuable time on document creation.

- Eduardo Rojas Franco, Onboarding Manager for ServiceNow Solutions, Mainbit S.A. de C.V

Collaboration

The close and trusting collaboration with Mainbit throughout the entire project was a key factor in the successful implementation of the new, automated document generation system. The importance both partners place on personal relationships and genuine dialogue as equals is evident in the fact that Christian Tübing, CEO of Arctive AG, personally visited Mainbit during a private trip to Mexico. This meeting provided the perfect opportunity to better understand Mainbit’s specific requirements, gather direct feedback, and discuss future solutions together.

Taking the time to go there in person and understand the challenges firsthand demonstrates a level of dedication that is very rarely found among service providers.

- Eduardo Rojas Franco, Onboarding Manager for ServiceNow Solutions, Mainbit S.A. de C.V

Outlook for the Future

As part of Mainbit’s ongoing platform modernization, additional departments and business units have already begun using NoCode PDF. The app’s tremendous flexibility has opened up new possibilities: Mainbit is already developing new document types, such as technical assessment reports, and is continuously identifying additional scenarios in which automated document generation provides real added value. The company sees great potential for profitably establishing NoCode PDF in other areas of Mainbit in the future.

Every interaction with the Arctive team has reinforced the same positive impression: professionalism, quick response times, and a genuine interest in the client's success.

- Eduardo Rojas Franco, Onboarding Manager for ServiceNow Solutions, Mainbit S.A. de C.V

Technisches Anschlussgesuch im Workspace

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