Showcases & references

Digitizing the reporting system significantly speeds up, simplifies, and clarifies the entire process - from connection requests to installation, commissioning, and safety certification.

The CKW Group has significantly simplified the management of 582 grid connection boxes and around 500 applications per year with a mobile solution. QR code-based recording, paperless processes, and automatic billing reduce the administrative effort to just 15–30 minutes per case and create greater transparency and efficiency.

As planned, Arctive completed the customer service management project at Hamilton on schedule in just three months with the go-live of the customer portal. All customers of Hamilton, a leading manufacturer in medical technology, can now handle their customer inquiries and issues quickly and easily via a unified customer portal. There is now a suitable digital process for every inquiry—a plus for the company and all customers.

Over 6,500 companies benefit The process of reimbursing benefits for further training for employees in the construction industry is becoming much more transparent, simple and efficient. Thanks to Arctive. The company has expanded its previously established declaration and collection platform to include a further portal for benefit applications for further training in the construction industry.

Portal Pro® and NoCodePDF® successfully used at Consimo and AK66 - A success story about trustful collaboration between the client, project management, and the implementation team.

How SBB was able to improve efficiency in the contact center and customer service in the communication channel letters, in the customer service management of ServiceNow.

The Solothurn hospitals (soH) have defined digitization as one of their strategic guidelines. In this context, the intranet plays a crucial role as a central platform for improved internal communication and information exchange. Previously based on SharePoint, they now rely on the versatile ServiceNow platform.

CKW has also been relying on the ServiceNow platform for project management for grid and infrastructure projects since July 2022 and has drawn a positive balance.

Claims portal in B2B for a large Swiss insurance company and its pharma key accounts to provide optimal support. Modern, appealing portal with a lot of intelligence, process transparency and flexible support for internal claims handlers.

The CKW Group worked with us as a ServiceNow® Premier Partner to develop a customized "Self-Service Solution for the Networks Business Unit".

Specialized solution for release management of TV streaming for 1.5 million customers in Switzerland. Channels, packages, channel logos, configuration and control...

B2B claims portal for a large Swiss insurance company with which a major customer simplifies the handling of relocation claims for its employees. Modern, appealingly intelligent portal for expats, offers process transparency and optimal support for internal clerks for fast processing.

Digitization of wage reports for the Swiss social system. Simplest operation and device independence (mobile, tablet, etc.) as well as dramatically less paper processing lead to more speed and less personnel effort.

Pragmatic, audited budgeting solution in a regulated environment (pharmaceutical industry). Full transparency and control for management through approvals and drill-down live reports.

Work coordination to external partners for property insurers (e.g. experts, surveyors, craftsmen, etc.). Transparency regarding external assignments and possibility of capacity management (e.g., shimmy storms) as well as control options (e.g., work distribution based on distance to the damage).

«Customer Journey» for cosmetic surgery implemented for an insurance company multi-channel tracking of the customer on different channels and analytic.

Self-service portal for ordering communication services for the Swiss military. End-2-end process automation from the order by the army to the backend systems of Swisscom.