More showcases & references

How SBB was able to improve efficiency in the contact center and customer service in the communication channel letters, in the customer service management of ServiceNow.

The Solothurn hospitals (soH) have defined digitization as one of their strategic guidelines. In this context, the intranet plays a crucial role as a central platform for improved internal communication and information exchange. Previously based on SharePoint, they now rely on the versatile ServiceNow platform.

CKW has also been relying on the ServiceNow platform for project management for grid and infrastructure projects since July 2022 and has drawn a positive balance.

Consimo's goal was to create a customer portal and a collection platform that integrates modules such as the digital processing of salary notifications, invoicing, dunning, taxation, master data maintenance, accounting, reporting and output management. It was of utmost importance to replace the existing solution quickly and without risk and to create an efficient and customer-oriented system solution.

Claims portal in B2B for a large Swiss insurance company and its pharma key accounts to provide optimal support. Modern, appealing portal with a lot of intelligence, process transparency and flexible support for internal claims handlers.

The CKW Group worked with us as a ServiceNow® Premier Partner to develop a customized "Self-Service Solution for the Networks Business Unit".

Specialized solution for release management of TV streaming for 1.5 million customers in Switzerland. Channels, packages, channel logos, configuration and control...

B2B claims portal for a large Swiss insurance company with which a major customer simplifies the handling of relocation claims for its employees. Modern, appealingly intelligent portal for expats, offers process transparency and optimal support for internal clerks for fast processing.

Digitization of wage reports for the Swiss social system. Simplest operation and device independence (mobile, tablet, etc.) as well as dramatically less paper processing lead to more speed and less personnel effort.

Pragmatic, audited budgeting solution in a regulated environment (pharmaceutical industry). Full transparency and control for management through approvals and drill-down live reports.

Work coordination to external partners for property insurers (e.g. experts, surveyors, craftsmen, etc.). Transparency regarding external assignments and possibility of capacity management (e.g., shimmy storms) as well as control options (e.g., work distribution based on distance to the damage).

«Customer Journey» for cosmetic surgery implemented for an insurance company multi-channel tracking of the customer on different channels and analytic.

Field Service Mobile App for a utility's installers "Focused" mobile app with map integration and feedback to internal specialist systems.

Self-service portal for ordering communication services for the Swiss military. End-2-end process automation from the order by the army to the backend systems of Swisscom.