We care.
We offer you a comprehensive service concept that not only keeps your ServiceNow platform up and running, but also actively develops it further. Our modular components - Base, Operations, Governance, and Security - ensure stability, efficiency, and future viability at all levels. This allows us to create space for what matters most: your core business.
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Modular components for your business.
BASE
Base ensures the stable operation of your ServiceNow platform. We respond within your desired response time, fix malfunctions in Arctive functions, and provide ServiceNow support. Every year, we ensure that your solutions are smoothly adapted to new releases—for a permanently reliable platform.
OPERATIONS
Operations ensures the smooth and proactive operation of your ServiceNow platform. We monitor interfaces, logs, and CMDB, identify and resolve bottlenecks early on, and optimize your processes with Platform Analytics. Automated testing and incident management ensure consistently stable operations.
GOVERNANCE
Governance ensures that your platform is strategically managed and remains aligned with your business objectives. We develop a suitable governance concept, optimize roles and access rights, and use code reviews to ensure a technically sound architecture that can be maintained over the long term.
SECURITY
Security ensures maximum reliability and protection for your ServiceNow platform. We conduct audits, implement multi-factor authentication, and continuously monitor your instance to identify risks early on and prevent unauthorized access. We follow ServiceNow best practices to provide you with optimal support in securing your platform.
Platform Analytics Services in operation.
As part of operations, platform analytics services include the migration of existing reports and dashboards, the use of performance analytics for process support, and process mining for optimizing workflows.
Migration of analytics assets
We take care of the entire migration of your Core UI reports, dashboards, and widgets to the new platform analytics technology. With our extensive experience, we guarantee a seamless transition that will not disrupt your ongoing processes.
Performance Analytics
In addition to pure migration, optimization through performance analytics is key. Through the targeted use of advanced analytics tools, companies gain valuable insights into their business processes. In-depth analyses enable better control of processes and the identification of potential for improvement.
Process Mining
A final data-based analysis of the processes allows inefficiencies to be identified and specifically remedied. This leads to a sustainable improvement in performance and increased agility of the company's processes.
Trust built on stability.
Leading companies already rely on our care offering to operate, optimize, and strategically develop their ServiceNow platform in a sustainable manner.
Schedule a phone call.
Let’s uncover hidden potential in your processes.