Virtual Agent
We help companies automate routine queries with ServiceNow's Virtual Agent, ensure round-the-clock service availability and guide users directly to solutions through guided conversations.
What's a Virtual Agent?
ServiceNow's GenAI-powered Virtual Agent provides a dialogue-driven interface for employees and customers to independently handle issues. Via chat, the system not only answers context-specific questions, but can also execute complete workflows such as service requests or orders. This enables routine tasks to be handled immediately, regardless of the availability of human service agents.
Key features
- Provision of relevant, context-sensitive and dialogue-oriented interactions that make it easier for users to find the information they need
- Quick and easy configuration of chatbots
- Get started quickly with existing knowledge articles thanks to guided setup
- Create your own individual conversations with an intuitive designer
- Seamless processing of non-linear conversations
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We ensure that your best talents can focus on value-adding tasks while routine tasks are reliably automated.
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Benefits for your business
- Redefine your support
Offer intelligent exchanges thanks to generative AI and automated solutions for common problems. - Self-service available at any time
Let users find solutions in seconds. They don't have to wait for a live agent to become available. - See immediate business benefits
Achieve immediate ROI with guided setup, pre-built conversations, integrations and configuration tools. - Increase your productivity rate
Increase your agents' rejection rate and productivity by automatically routing issues to a chatbot. This reduces call volume and increases efficiency.
