ServiceNow Now Assist
We support you in integrating Now Assist into your processes in a targeted manner. From selecting relevant use cases to technical implementation and training your teams. Whether you need automated ticket summaries, intelligent chatbots or AI-supported developer tools, we help you to exploit the full potential of Now Assist securely and scalably.
What's ServiceNow Now Assist?
Now Assist is built on the ServiceNow AI platform and combines generative AI capabilities with the ServiceNow platform for workflow automation. With Now Assist, you can leverage domain-specific models to increase your organisation's productivity and efficiency, provide better self-service, recommend actions, provide answers and optimise search.
Your benefits with Now Assist
- Quick summaries
Now Assist automatically creates accurate summaries of cases, chats or incidents – for a better overview and faster decisions. - Modern self-service experiences
Virtual agents and chatbots respond intelligently to user queries – supported by powerful language models (LLMs). - Efficient text creation
Whether it's an email, chat response or knowledge article, employees receive targeted AI support when writing and editing. - Flows and code via text input
Workflows and code suggestions can be generated with simple natural language inputs, significantly accelerating development. - Develop custom AI features
Adapt Now Assist to your processes with customised skills for specific business requirements. - Intelligent search with real answers
The integrated AI Search not only delivers results, but also concrete, AI-generated answers to user questions. - Accessible thanks to voice control
Now Assist can also be operated by voice for greater convenience and accessibility.
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With Now Assist, we bring AI directly into your workflows – for faster decisions, better user experiences and greater efficiency in everyday tasks.
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