AI Search
We help companies overcome information silos, deliver relevant answers instead of just links, and create intuitive self-service experiences with AI Search from ServiceNow. We accompany you on your journey to becoming an organisation where fast and accurate answers are the foundation for excellent service and high productivity.
What's AI Search?
ServiceNow AI Search transforms the way companies make knowledge accessible by going far beyond traditional keyword search. Using artificial intelligence and machine learning, the platform delivers an intuitive and personalised search experience that meets the demanding expectations of consumers while making employees more efficient.
Key features
- Leverage the power of generative AI for intelligent, relevant, and concise answers
- Highlight particularly relevant answers as personalised, actionable result cards
- Use generative AI and semantic search to find precise answers in knowledge articles and FAQs
- Gain fast, actionable insights into your data with Natural Language Query (NLQ)
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As your partner, we transform ServiceNow AI Search from an intelligent search function into the fastest way to get accurate answers.
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Benefits for your business
- Increase in deflection rate
Empower users with self-service and personalised, actionable, AI-powered answers on demand.
- Provision of context-rich information
Provide users with accurate answers instead of just links by using semantic search that understands the context of the query.
- Continuous optimisation of search results
Increase search success rates with an intelligent search function that learns and adapts with every query.
- Results anytime, anywhere
Offer your users a consistent and intuitive search experience across portals, mobile apps and the Virtual Agent.
