ServiceNow AI Agents
We make the promises of AI a reality for you. As your specialised partner, we implement and configure intelligent AI agents directly into your ServiceNow processes. By using AI agents, we create direct benefits for your entire company.
What are ServiceNow AI Agents?
ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, optimise processes and adapt to varying business requirements across IT, HR, CRM and more. With features such as built-in governance, analytics and text-to-action capabilities, they increase productivity while supporting alignment with business goals.
Features of AI agents
ServiceNow® AI Agents have real-time access to enterprise data from any source. They have comprehensive business context to make intelligent decisions quickly.
ServiceNow® AI Agents are natively integrated into the world's most powerful workflow automation platform and can be seamlessly integrated into any workflow.
«
Leave routine tasks to AI. Increase productivity and unlock the potential of your employees with AI agents.
»
What potential do AI agents offer for typical ServiceNow processes?
- Increased productivity: Free your employees from repetitive tasks with autonomous AI agents that proactively learn, think, collaborate and solve problems.
- Optimised self-service: Make it easy for your users to find what they need with a virtual agent available around the clock that understands their queries in natural language.
- Detect serious incidents: Quickly identify critical issues by proactively recognising similarities between open incidents or cases.
- Optimise knowledge bases: Redirect tickets and reduce call volume by uncovering knowledge gaps and avoiding duplicate content.
- Empower users with search capabilities: Get highly accurate and relevant search results for an improved user experience.
- Task routing and prioritisation: Classify requests so that incidents, cases and tasks are automatically routed to the right team at the right time.
- Discover hidden patterns: Continuously group clusters of related items to uncover trends and the best opportunities for improvement.
