advise. build. care. empower.
Our Service
We help you to vitalize your business processes and provide you with reliable and comprehensive support after go-live.
We support you in the design of your business processes. We help redefine your processes in agile teams. Using a structured and comprehensive approach, we put you on the digital road to success. We use proven and innovative methods from process, quality and change management. Our main focus is on automating your value chain. Your challenges are our driving force.
Complex business processes and increasing networking?
We automate processes across company boundaries.
Increasing speed of innovation cycles?
Rising operating expenses?
We reduce operating expenses and relieve your people through automation and artificial intelligence.
We automate your processes with AI.
Arctive AI
We turn the promises of AI into real business impact.
As a specialized partner for ServiceNow® AI solutions, we design and implement intelligent AI Agents tailored precisely to your processes. Whether in ITSM, HR, CSM, or Operations – our solutions automate repetitive tasks, relieve your teams, and generate measurable value.
Drawing from extensive project experience across industries, we know that AI only unfolds its full potential when deployed strategically and integrated seamlessly into existing workflows. That’s exactly what we deliver – reliably, at scale, and future-ready.
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We advise you.
Arctive Advice
We advise you and put you on the road to digital success. We are there to help you with your digital transformation challenges. We analyze your processes, uncover potentials and inefficiencies in existing processes. Through this, we enable synergies and prepare your process landscape and workflows for automation.
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We build your solution.
Arctive Build
We build your solution. Our focus is the development of individual business applications and portals based on ServiceNow® technology. We operate on the AppEngine, Customer Service, IT Operations, IT Service Management and Service Portfolio Management Products of ServiceNow.
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We care about you.
Arctive Care
We accompany you after go-live, because we maintain what we have created. Since we often create mission-critical applications, we know how to ensure the corresponding support for our solutions. In case of release changes or new system requirements, you can rely on our expertise and support.
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We empower you.
Arctive Academy
Our consulting team of experienced ServiceNow top experts guides you through the discovery process of digital solutions and their challenges. Arctive Academy's service offering is particularly aimed at directors and C-levels who are looking for fast and targeted advice in order to be able to face the questions of digitalization and transformation in a solid manner. We ensure that they are up to date in the area of cloud-based platforms, new feature introductions, know-how transformation but also on current topics.
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Are you already a user of a ServiceNow® solution and need support?
Then we have the following service packages for you.
We save you in case of emergency.
Arctive Rescue
We rescue you in emergencies. With our rescue services, we diagnose and fix the root causes of severe problems with your ServiceNow® environment. With our many years of expertise and our own technical tools, we analyze and eliminate the cause permanently. We are there for you instantly in the event of an emergency.
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We review.
Arctive Review
We review your existing system configuration in a way only a very experienced to expert can. We can traget the areas of security, performance, configuration and in-house developments. We analyze the implemented configuration and compare it with your target goals, pointing out opportunities for improvement.